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Building quality management systems : selecting the right methods and tools / Luis Rocha-Lona, Jose Arturo Garza-Reyes and Vikas Kumar.

By: Contributor(s): Material type: TextTextPublication details: Boca Raton : CRC Press, c2013.Description: xxiii, 178 p. : illustrations ; 26 cmISBN:
  • 9781466564992 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658.4013 23 R672
Contents:
1. Introduction-- 2. Business excellence models-- 3. Process management-- 4. Quality management systems and business processes diagnostic-- 5. Strategic quality planning-- 6. Building the QMS and business improvement plan by selecting the right models, methods, and tools-- 7. QMS implementation-- 8. QMS and business processes evaluation-- 9. Beyond quality management systems-- Index.
Summary: This book explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books ISI Library, Kolkata 658.4013 R672 (Browse shelf(Opens below)) Available 136118
Total holds: 0

Includes index.

1. Introduction--
2. Business excellence models--
3. Process management--
4. Quality management systems and business processes diagnostic--
5. Strategic quality planning--
6. Building the QMS and business improvement plan by selecting the right models, methods, and tools--
7. QMS implementation--
8. QMS and business processes evaluation--
9. Beyond quality management systems--
Index.

This book explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs.

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