Lean library management :
xxii, 197 p. : illustrations ; 23 cm. Includes index. Content notes : Prologue: The power of a lean transformation --
Strategy one: Recognize that service performance is the key to customer retention --
Strategy two: Transform your change-resistant culture --
Strategy three: Understand how delivery service chains drive your library's performance --
Strategy four: Align your performance metrics with your delivery service chains --
Strategy five: Transform your new book delivery service chain --
Strategy six: Transform your customer holds/reserves delivery service chain --
Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy --
Strategy eight: Transform your overall library service performance metrics --
Strategy nine: Transform your digital research delivery service chain --
Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy --
Strategy eleven: Think lean before the concrete is poured --
Afterword: Lean continuous improvement --
Appendix: More lean tools --
Index. Libraries - Cost control. Public services (Libraries)
