Six key communication skills for records and information managers /
xxv, 154 p. ; 24 cm. - (Chandos information professional series ) Content notes : 1 Be brief: how brief?;
2 Be clear: is my proposal full of jargon?
3 Be receptive: am I asking questions and listening?;
4 Be strategic: what am I trying to achieve?;
5 Be credible: why should you believe me?;
6 Be persuasive: are you persuaded yet?;
7. Case histories: why should you adopt my business case? Business communication. Communication in management.
