Personnel selection :
viii, 357 pages ; illustrations ; 26 cm. Content notes : 1. Old and new selection methods: We've always done it this way --
2. Validity of selection methods: How do you know it works? --
3. Job description, work analysis and competences: If you don't know where you're going, you'll end up somewhere else --
4. The interview: "I know one when I see one" --
5. References and ratings: The eye of the beholder --
6. Tests of mental ability: "a ... man of paralysing stupidity" --
7. Assessing personality by questionnaire: Do you worry about awful things that might happen? --
8. Alternative ways of assessing personality: What year was the Bataan death march? --
9. Biodata and weighted application blanks: How old were you when you learned to swim? --
10. Assessment centres: Does your face fit? --
11. Emotional intelligence and other methods: "Success in work is 80% dependent on emotional intelligence" --
12. Criteria of work performance: "the successful employee ... does more work, does it better, with less supervision" --
13. Minorities, fairness and the law: Getting the numbers right --
14. The value of good employees: The best is twice as good as the worst --
15. Conclusions: Calculating the cost of smugness.