Delivering satisfaction and service quality a customer-based approach for libraries

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Material type: Text

TextLanguage: English Series: American Library Association seriesPublication details: New Delhi Indiana 2009Description: xiv,181pISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	ISI Library, Kolkata	025.52 H558 (Browse shelf(Opens below))	Available		130173

Total holds: 0

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Previous	025.52 C455 How to find out printed and on-line sources	025.52 C713 Information services; their organisation and administration	025.52 G487 Library scholarly communication programs :	025.52 H558 Delivering satisfaction and service quality	025.52 H635 Printed reference material	025.52 H635 Printed reference material	025.52 K19 Your library	Next

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