Customer service in academic libraries : tales from the front line / [edited by] Stephen Mossop.
Material type:
TextSeries: Chandos information professional seriesPublication details: Amsterdam : Elsevier, c2016.Description: xxii, 129 p. : illustrations ; 23 cmISBN: - 9781843347583
- 027.7 23 M914
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
| Books | ISI Library, Kolkata | 027.7 M914 (Browse shelf(Opens below)) | Available | 136888 |
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| 027.7 H636 Managing academic libraries : | 027.7 J24 Outreach library services for distance learners | 027.7 M663 E-books in academic libraries | 027.7 M914 Customer service in academic libraries : | 027.7 M965 Surviving the future | 027.7 P771 Measuring quality | 027.7 R136 Systematic analysis of university libraries |
Includes bibliographical references and index.
1. "Customer Service"-what's the big deal?--
2. Staffing the front line --
3. Marshaling a century of experience: customizing services for the next generation of users --
4. Customer service in a 24/7 environment: the exeter experience --
5. Customer service at Victoria University, St. Albans Campus library --
6. Innovations in user services Sabanci University information center --
7. Library services for Falmouth University and the University of Exter, penryn campus:listening to our customers in a shared services environment --
8. Where next for the "Front Line" ?
Bibliography --
Index.
Customer Service in Academic Libraries draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense.
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