TY  - BOOK
AU  - Waller Jenny
AU  - Allen Derek
AU  - Burns Andrew
TI  - The TQM toolkit: a guide to practical techniques for total quality management
U1  - 658.562 
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Quality control
KW  - Quality management
KW  - TQM toolkit
ER  -