TY  - BOOK
AU  - Raghavachari M ed.
ED  - International Conference on Delivering Service Quality: Managerial Challenges for the 21st Century (28-29 Dec 1999 : Ahmedabad,India)
ED  - International conference on delivering service quality: managerial challenges for the 21st century
TI  - Delivering service quality; managerial challenges for the 21st century: proceedings
SN  - 0-333-93409-1
U1  - 658.562 
PY  - 2000///
CY  - New Delhi
PB  - Macmillan India
KW  - Quality control
KW  - Service quality
ER  -