TY  - BOOK
AU  - Meola Marc
AU  - Stormont Sam
TI  - Starting and operating live virtual reference servies: a how-to-do-it manual for librarians
SN  - 1-55570-444-1
U1  - 025.524 
PY  - 2002///
CY  - New York
PB  - Neal-Schuman
KW  - Electronic reference service(Libraries)
KW  - Internet
KW  - Library reference services
ER  -