TY  - BOOK
AU  - Yang Kai
TI  - Design for six sigma for service
SN  - 0-07-144555-2
U1  - 000SB:658.562 
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Six sigma(Quality control standard)
KW  - Statistical quality control
ER  -