TY  - BOOK
AU  - Hernon Peter
AU  - Whitman John R
TI  - Delivering satisfaction and service quality: a customer-based approach for libraries
SN  - 978-81-8408-242-5
U1  - 025.52 
PY  - 2009///
CY  - New Delhi
PB  - Indiana
KW  - Consumer satisfaction
KW  - Reference services(Libraries)-management
KW  - United States
ER  -