TY  - BOOK
AU  - Martin James William
TI  - Lean six sigma for the office
SN  - 978-1-4200-6879-5
U1  - 000SB:658.562 
PY  - 2009///
CY  - Boca Raton
PB  - CRC Press
KW  - Office management
KW  - Service industries-quality control
KW  - Six sigma (Quality control standard)
KW  - Total quality management
ER  -