TY  - BOOK
AU  - Ross Catherine Sheldrick
AU  - Nilsen Kirsti
AU  - Radford Marie L
TI  - Conducting the reference interview: a how-to-do-it manual for librarians
SN  - 978-1-55570-655-5
U1  - 025.52 
PY  - 2009///
CY  - New York
PB  - Neal-Schuman
KW  - Electronic reference services (Libraries)
KW  - Interviewing
KW  - Reference services (Libraries)
ER  -