TY  - BOOK
AU  - Finneran Christina M
AU  - Janes Joseph
AU  - Lankes R David
AU  - Smith Linda C
TI  - Virtual reference experience: integrating theory into practice
SN  - 978-1-55570-512-1
U1  - 025.52 
PY  - 2004///
CY  - New York
PB  - Neal-Schuman
KW  - Electronic reference services (Libraries)
ER  -