TY  - BOOK
AU  - Kenett Ron S
AU  - Salini Silvia
TI  - Modern analysis of customer surveys: with applications using R
SN  - 978-0-470-97128-4
U1  - 000SB:658.834 
PY  - 2012///
CY  - Chichester
PB  - John Wiley
KW  - Consumer satisfaction-evaluation
KW  - Consumer satisfaction-research-statistical methods
KW  - Consumers-research-data processing
KW  - Consumers-research-statistical methods
KW  - Sampling (Statistics)-evaluation
KW  - Surveys-data processing
KW  - Surveys-statistical methods
ER  -