TY  - BOOK
AU  - Bridgewater Rachel
AU  - Cole Meryl B
TI  - Instant messaging reference: a practical guide
SN  - 978-1-84334-357-6
U1  - 025.520285469 
PY  - 2009///
CY  - Oxford
PB  - Chandos
KW  - Electronic reference services (Libraries)
KW  - Instant messaging
KW  - Libraries and the Internet
KW  - Social media
ER  -