TY - BOOK AU - Bridgewater Rachel AU - Cole Meryl B TI - Instant messaging reference: a practical guide SN - 978-1-84334-357-6 U1 - 025.520285469 PY - 2009/// CY - Oxford PB - Chandos KW - Electronic reference services (Libraries) KW - Instant messaging KW - Libraries and the Internet KW - Social media ER -