TY - BOOK AU - McLaughlin,Daniel B. AU - Olson,John R. TI - Healthcare operations management SN - 9781567934441 (alk. paper) U1 - 362.1068 23 PY - 2012/// CY - Washington, DC PB - AUPHA Press KW - Medical care KW - Quality control KW - Health services administration KW - Organizational effectiveness KW - Total quality management N1 - Includes bibliographical references (p. 415-432) index ER -