TY  - BOOK
AU  - Rocha-Lona,Luis
AU  - Garza-Reyes,Jose Arturo
AU  - Kumar,vikas
TI  - Building quality management systems: selecting the right methods and tools 
SN  - 9781466564992 (pbk. : alk. paper)
U1  - 658.4013 23
PY  - 2013///
CY  - Boca Raton :         
PB  - CRC Press,  
KW  - Total quality management
KW  - Strategic planning
KW  - Industrial management
N1  - Includes index; 1. Introduction--
2. Business excellence models--
3. Process management--
4. Quality management systems and business processes diagnostic--
5. Strategic quality planning--
6. Building the QMS and business improvement plan by selecting the right models, methods, and tools--
7. QMS implementation--
8. QMS and business processes evaluation--
9. Beyond quality management systems--
Index
N2  - This book explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs

ER  -