TY - GEN AU - Huber,John J. TI - Lean library management : : eleven strategies for reducing costs and improving customer services SN - 9789382423133 U1 - 025.1 23 PY - 2013/// CY - New Delhi PB - DBS Imprints KW - Library administration. KW - Libraries KW - Cost control. KW - Public services (Libraries) N1 - Includes index; Prologue: The power of a lean transformation -- Strategy one: Recognize that service performance is the key to customer retention -- Strategy two: Transform your change-resistant culture -- Strategy three: Understand how delivery service chains drive your library's performance -- Strategy four: Align your performance metrics with your delivery service chains -- Strategy five: Transform your new book delivery service chain -- Strategy six: Transform your customer holds/reserves delivery service chain -- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight: Transform your overall library service performance metrics -- Strategy nine: Transform your digital research delivery service chain -- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven: Think lean before the concrete is poured -- Afterword: Lean continuous improvement -- Appendix: More lean tools -- Index N2 - In this book, it is shown how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results ER -