TY  - BOOK
AU  - Mossop,Stephen
TI  - Customer service in academic libraries : : tales from the front line 
T2  - Chandos information professional series
SN  - 9781843347583
U1  - 027.7 23
PY  - 2016///
CY  - Amsterdam
PB  - Elsevier
KW  - Academic libraries
KW  - Customer services.
KW  - Management.
N1  - Includes bibliographical references and index; 1. "Customer Service"-what's the big deal?--
2. Staffing the front line --
3. Marshaling a century of experience: customizing services for the next generation of users --
4. Customer service in a 24/7 environment: the exeter experience --
5. Customer service at Victoria University, St. Albans Campus library --
6. Innovations in user services Sabanci University information center --
7. Library services for Falmouth University and the University of Exter, penryn campus:listening to our customers in a shared services environment --
8. Where next for the "Front Line" ?
Bibliography --
Index
N2  - Customer Service in Academic Libraries draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense.
ER  -