TY  - BOOK
AU  - Atkinson,Jeremy
TI  - Quality and the academic library: reviewing, assessing and enhancing service provision 
T2  - Chandos information professional series
SN  - 9780128021057 (paperback)
U1  - 025.1977 23
PY  - 2016///
CY  - Amsterdam : 
PB  - Elsevier/CP
KW  - Academic libraries
KW  - Quality control
KW  - Reference services
KW  - Evaluation
N1  - Includes bibliographical references and index; Section I: Introduction --
Section II: Quality, universities and their libraries --
Section III: Reviews of library services --
Section IV: Academic libraries and student support --
Section V: Academic libraries and research support --
Section VI: Quality methods used by academic libraries --
Section VII: Reflections
N2  - An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. 
All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future
ER  -