Total quality control - Feigenbaum, Armand V (New York: McGraw-Hill, 1986)
Part 1: Business quality management -- 1: The quality of products and services and total quality control -- 2: The buyer, the producer, and the new marketplace demands for quality -- 3: Productivity technology and the internationalization of quality -- 4: What are the factors in controlling quality and what are the jobs of quality control? -- Part 2: The total quality system -- 5: The system approach to quality -- 6: Establishing the quality system -- 7: Quality costs- foundation of quality- system economics -- Part 3: Management strategies for quality -- 8: Organizing for quality -- 9: Achieving total commitment to quality -- Part 4: Engineering technology of quality -- 10: quality- engineering technology -- 11: Process- control engineering technology -- 12: Quality information equipment engineering technology -- Part 5: Statistical technology of quality -- 13: Frequency distributions -- 14: Control charts -- 15: Sampling tables -- 16: Special methods -- 17: Product reliability -- Part 6: applying total quality control in the company -- 18: New- design control -- 19: Incoming material control -- 20: product control -- 21: Special process studies
Includes index
Keywords: Quality Control