TY  - BOOK
AU  - Beckford John
TI  - Quality: a critical introduction
SN  - 0-415-18163-1
U1  - 658.562 
PY  - 1998///
CY  - London
PB  - Routledge
KW  - Case studies
KW  - Manufacturing industries management
KW  - Service industries management
KW  - Total quality management
ER  -