TY  - BOOK
AU  - Dahlgaard Jens J
AU  - Kanji GOpal K
AU  - Kristensen Kai
TI  - Fundamentals of total quality management: process analysis and improvement
SN  - 0-412-70560-2
U1  - 658.562 
PY  - 1998///
CY  - London
PB  - Chapman & Hall
KW  - Quality control
KW  - Quality management
ER  -