TY  - BOOK
AU  - Kolarik William J
TI  - Creating quality: concepts, systems, strategies, and tools
SN  - 0-07-035217-8
U1  - 658.562 
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - System analysis
ER  -