TY  - BOOK
AU  - Schonberger Richard J
TI  - Building a chain of customers: linking business functions to create the world class company
SN  - 0-02-927991-7
U1  - 658.8 
PY  - 1990///
CY  - New York
PB  - Free Press
KW  - Industrial management
KW  - Organizational effectiveness
ER  -