000 02319cam a22002777a 4500
001 136005
003 ISI Library, Kolkata
005 20150824130027.0
008 130703s2013 ii a b 000 0 eng d
020 _a9788170006855
040 _aISI Library
082 0 0 _a025.1
_223
_bD176
245 1 0 _aApplication of six sigma in library and information science /
_c[edited by] Vrushali Dandavate, Ajay Khatri and Pradip Umdale.
260 _aNew Delhi :
_bEss Ess Publications,
_c2013.
300 _ax, 250 p. :
_bill. ;
_c23 cm.
500 _aConference papers.
504 _aIncludes bibliographical references.
520 _aThe concept of Six Sigma is to eliminate defects and can be applied in the library science field to maximize the users satisfaction by eliminating their complaints and problems. In todays era, the library user is known as the customer and the librarian is the information manager. If we consider a library as a corporate entity, Six Sigma would ensure the users needs are properly and fully catered. The Six Sigma methodologies for quality improvement is a system of many concepts, tools, and principles. A gauge of quality and efficiency, Six Sigma is also a measure of excellence. Embarking on a Six Sigma program means delivering top-quality service and products while virtually eliminating all internal inefficiencies. A true Six Sigma organization produces, not only an excellent product, but also maintains highly efficient production and administrative systems that work effectively with the organizations other service processes. The primary factor in the successful implementation of a Six Sigma project is to have all the necessary resources and the support and leadership of the top management. This book contains papers presented at a one-day national level conference in India on the Application of Six Sigma in Library Science Field and includes contributions from eminent Indian scholars. The book will be a valuable addition to any library, providing insight on Six Sigma.
650 0 _aLibraries
_xQuality control.
650 0 _aInformation services
_xQuality control.
650 0 _aSix sigma (Quality control standard)
700 1 _aDandavate, Vrushali,
_eeditor
700 1 _aKhatri, Ajay,
_eeditor
700 1 _aUmdale, Pradip,
_eeditor
942 _2ddc
_cBK
999 _c419384
_d419384