000 | 01968 a2200253 4500 | ||
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001 | 136594 | ||
003 | ISI Library, Kolkata | ||
005 | 20160225130135.0 | ||
008 | 160225b xxu||||| |||| 00| 0 eng d | ||
020 | _a9789382423133 | ||
040 |
_aISI Library _beng |
||
082 | 0 | 4 |
_a025.1 _223 _bH877 |
100 | 1 | _aHuber, John J. | |
245 | 1 | 0 |
_aLean library management : _beleven strategies for reducing costs and improving customer services / _cJohn. J. Huber. |
260 |
_aNew Delhi : _bDBS Imprints, _c2013. |
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300 |
_axxii, 197 p. : _billustrations ; _c23 cm. |
||
500 | _aIncludes index. | ||
505 | 0 | _aPrologue: The power of a lean transformation -- Strategy one: Recognize that service performance is the key to customer retention -- Strategy two: Transform your change-resistant culture -- Strategy three: Understand how delivery service chains drive your library's performance -- Strategy four: Align your performance metrics with your delivery service chains -- Strategy five: Transform your new book delivery service chain -- Strategy six: Transform your customer holds/reserves delivery service chain -- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight: Transform your overall library service performance metrics -- Strategy nine: Transform your digital research delivery service chain -- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven: Think lean before the concrete is poured -- Afterword: Lean continuous improvement -- Appendix: More lean tools -- Index. | |
520 | _aIn this book, it is shown how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. | ||
650 | 0 | _a Library administration. | |
650 | 0 |
_aLibraries _xCost control. |
|
650 | 0 | _aPublic services (Libraries) | |
942 |
_2ddc _cBK |
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999 |
_c420508 _d420508 |