000 01968 a2200253 4500
001 136594
003 ISI Library, Kolkata
005 20160225130135.0
008 160225b xxu||||| |||| 00| 0 eng d
020 _a9789382423133
040 _aISI Library
_beng
082 0 4 _a025.1
_223
_bH877
100 1 _aHuber, John J.
245 1 0 _aLean library management :
_beleven strategies for reducing costs and improving customer services /
_cJohn. J. Huber.
260 _aNew Delhi :
_bDBS Imprints,
_c2013.
300 _axxii, 197 p. :
_billustrations ;
_c23 cm.
500 _aIncludes index.
505 0 _aPrologue: The power of a lean transformation -- Strategy one: Recognize that service performance is the key to customer retention -- Strategy two: Transform your change-resistant culture -- Strategy three: Understand how delivery service chains drive your library's performance -- Strategy four: Align your performance metrics with your delivery service chains -- Strategy five: Transform your new book delivery service chain -- Strategy six: Transform your customer holds/reserves delivery service chain -- Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight: Transform your overall library service performance metrics -- Strategy nine: Transform your digital research delivery service chain -- Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven: Think lean before the concrete is poured -- Afterword: Lean continuous improvement -- Appendix: More lean tools -- Index.
520 _aIn this book, it is shown how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results.
650 0 _a Library administration.
650 0 _aLibraries
_xCost control.
650 0 _aPublic services (Libraries)
942 _2ddc
_cBK
999 _c420508
_d420508