000			01712nam a22002655i 4500
001			137349
003			ISI Library, Kolkata
005			20170130123812.0
008			140411s2014 mau 000 0 eng
020			_a9781843347828
040			_aISI Library
082	0	4	_a658.5 _223 _bN341
100	1		_aNeal, Kenneth Laurence, _eauthor
245	1	0	_aSix key communication skills for records and information managers / _cKenneth Laurence Neal.
260			_aAmsterdam : _bElsevier, _c©2014.
300			_axxv, 154 p. ; _c24 cm.
490	0		_aChandos information professional series
504			_aIncludes bibliographical references and index.
505	0		_a1 Be brief: how brief?; 2 Be clear: is my proposal full of jargon? 3 Be receptive: am I asking questions and listening?; 4 Be strategic: what am I trying to achieve?; 5 Be credible: why should you believe me?; 6 Be persuasive: are you persuaded yet?; 7. Case histories: why should you adopt my business case?
520			_aExcellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers.
650		0	_aCommunication in information science.
650		0	_aBusiness communication.
650		0	_aCommunication in management.
942			_2ddc _cBK
999			_c421474 _d421474