000			01926cam a22002655i 4500
001			137807
003			ISI Library, Kolkata
005			20170828123135.0
008			151015t20162016maua b 001 0 eng d
020			_a9780128021057 (paperback)
040			_aISI Library
042			_alccopycat
082	0	4	_a025.1977 _223 _bAt876
245	0	0	_aQuality and the academic library : _breviewing, assessing and enhancing service provision / _c[edited by] Jeremy Atkinson.
260			_aAmsterdam : _bElsevier/CP, _c©2016.
300			_axxi, 313 pages : _billustrations ; _c23 cm.
490	0		_aChandos information professional series
504			_aIncludes bibliographical references and index.
505	0		_aSection I: Introduction -- Section II: Quality, universities and their libraries -- Section III: Reviews of library services -- Section IV: Academic libraries and student support -- Section V: Academic libraries and research support -- Section VI: Quality methods used by academic libraries -- Section VII: Reflections.
520			_aAn overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.
650		0	_aAcademic libraries _xQuality control.
650		0	_aAcademic libraries _xReference services _xEvaluation.
700	1		_aAtkinson, Jeremy, _eeditor
942			_2ddc _cBK
999			_c424121 _d424121