Six key communication skills for records and information managers / Kenneth Laurence Neal.

Includes bibliographical references and index.

1 Be brief: how brief?;
2 Be clear: is my proposal full of jargon?
3 Be receptive: am I asking questions and listening?;
4 Be strategic: what am I trying to achieve?;
5 Be credible: why should you believe me?;
6 Be persuasive: are you persuaded yet?;
7. Case histories: why should you adopt my business case?

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers.