Lean library management : eleven strategies for reducing costs and improving customer services / John. J. Huber.
Publication details: New Delhi : DBS Imprints, 2013.Description: xxii, 197 p. : illustrations ; 23 cmISBN:- 9789382423133
- 025.1 23 H877
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
| Books | ISI Library, Kolkata | 025.1 H877 (Browse shelf(Opens below)) | Available | 136594 |
Browsing ISI Library, Kolkata shelves Close shelf browser (Hides shelf browser)
|
No cover image available |
|
|
|
|
No cover image available | ||
| 025.1 D176 Application of six sigma in library and information science / | 025.1 Ev92 Management techniques for librarians | 025.1 H297 Creating your library's business plan | 025.1 H877 Lean library management : | 025.1 J17 Planning document access | 025.1 L374 Quality library | 025.1 M214 Granthagar prashasan |
Includes index.
Prologue: The power of a lean transformation --
Strategy one: Recognize that service performance is the key to customer retention --
Strategy two: Transform your change-resistant culture --
Strategy three: Understand how delivery service chains drive your library's performance --
Strategy four: Align your performance metrics with your delivery service chains --
Strategy five: Transform your new book delivery service chain --
Strategy six: Transform your customer holds/reserves delivery service chain --
Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy --
Strategy eight: Transform your overall library service performance metrics --
Strategy nine: Transform your digital research delivery service chain --
Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy --
Strategy eleven: Think lean before the concrete is poured --
Afterword: Lean continuous improvement --
Appendix: More lean tools --
Index.
In this book, it is shown how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results.
There are no comments on this title.
