Quality and the academic library : reviewing, assessing and enhancing service provision / [edited by] Jeremy Atkinson.
Material type:
- 9780128021057 (paperback)
- 025.1977 23 At876
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Books | ISI Library, Kolkata | 025.1977 At876 (Browse shelf(Opens below)) | Available | 137807 |
Browsing ISI Library, Kolkata shelves Close shelf browser (Hides shelf browser)
No cover image available |
![]() |
No cover image available |
![]() |
![]() |
No cover image available |
![]() |
||
025.179058 Sp741 Directory of microfilm services in the United States and Canada | 025.1974 L334 Public library policy writer | 025.197473 Sm635 Creative management of small public libraries in the 21st century / | 025.1977 At876 Quality and the academic library : | 025.1977 Un58 Resource management in academic library : | 025.2 Am512 Guidelines for handling library orders for serials and periodicals | 025.2 An549 Buying and contracting for resources and services |
Includes bibliographical references and index.
Section I: Introduction --
Section II: Quality, universities and their libraries --
Section III: Reviews of library services --
Section IV: Academic libraries and student support --
Section V: Academic libraries and research support --
Section VI: Quality methods used by academic libraries --
Section VII: Reflections.
An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes.
All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.
There are no comments on this title.